Complaint Policy

We value privacy and more importantly, our customers’ privacy. Therefore, all personal information on https://senspaskincare.com/ will be stored safely, and only the website’s administrator will have access to them, and/or in case of legal procedures, personal information will be disclosed to corresponding parties accordingly.

Procedures When A Complaint Is Filed:

When a complaint is filed on https://senspaskincare.com/ , the administrator will be notified to review the case, and all concerned departments will be involved to investigate the issue to find the best solution for our customers.

The duration of the investigation is variable, dependent on the circumstances of each issue. No extra fee will be charged.

How You Can File A Complaint:

The customer must provide all detailed information including basic personal information including name, address, contact number and email through either one of our channels:

  • Postal mail: C.A.R.E Co.,Ltd. Chaloem phrakiat rama 9 road Soi 28 Dokmai Phavate Bangkok 10250
  • On our website: https://senspaskincare.com/
  • Email: senspathailand@gmail.comShould You Receive Unsatisfactory Service From Us:If you feel that you did not receive satisfactory form of assistance from our staff, you can report your experience to the Department of Business Development (Thailand)Department of Business Development (Thailand) 563 Nonthaburi 1 Rd.

Bangkrasor, Muang Nonthaburi 11000 Tel. 02-547-5960 | Fax 02-547-5973 Email: e-commerce@dbd.go.th Website: www.dbd.go.th

 

PRODUCT DISTRIBUTION/SHIPPING

Shipping Fee In Thailand

  • Free shipping with a minimum purchase of THB 1,500
  • THB 100 shipping fee is added to total amount if purchase is below THB 1,500.International Shipping Fee

Shipping fee varies upon the weight of the shipment and the destination country. Shipping In Thailand

  • All shipping and delivery is handled through Thailand Post Co., Ltd , within 7 business days.
  • Shipment is paused on Saturday and Sunday, and on company’s holiday. International Shipping
  • All shipping and delivery is handled through Thailand Post Co., Ltd
  • Shipping commences 7 days after payment is confirmed.
  • Shipping period varies upon destination address and country.
  • Shipment is paused on Saturday and Sunday, and on company’s holiday.
  • Duties and taxes on international shipments will be charged to the recipient uponthe destination country. If the recipient refuses the package or refuses to pay for duties and taxes, SENSPA reserves the rights to deny refund and/or return requests.